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About This FAQ

We Understand You Have Questions

Every online gaming platform has its own quirks — and 1scr is no exception. We know that many members, especially those new to our platform, can sometimes feel uncertain about how the deposit system works, bonus terms, or withdrawal procedures.

This FAQ page is specifically compiled from real questions most frequently raised by Malaysian members to our support team. We aim to answer every question in plain, easy-to-understand language — free from confusing technical jargon.

If you can't find the answer you're looking for here, the 1scr customer support team is ready to assist you via live chat 24 hours a day, 7 days a week. We are committed to ensuring your experience at 1scr is always smooth and enjoyable.

Use the category section below to browse questions by relevant topic — faster than reading through all questions from top to bottom.

Question Categories
Account Deposit Withdrawal Promotions & Bonuses Games Security Technical Responsible Gaming

This FAQ page is updated regularly based on member feedback and changes to 1scr platform policies.

Popular Topics

Most Frequently Asked Questions

Here are the six most searched topics by 1scr members in our FAQ section.

Registration & Account

How to register a 1scr account, minimum age requirements, the identity verification (KYC) process, updating your account information, and how to close your account if needed — all clearly answered in our Account section.

Deposits & Payments

Accepted deposit methods include local bank transfers, e-wallets, and other digital payment options. All deposits are processed securely in Malaysian Ringgit (MYR) with no hidden fees.

Withdrawal of Funds

The withdrawal process at 1scr is fast and transparent. Learn about minimum withdrawal limits, processing times, available methods, and what to do if your withdrawal takes longer than usual.

Promotions & Bonuses

Understand wagering requirements, how to claim welcome bonuses, cashback, and daily or weekly promotions. Every promotion at 1scr has clear and fair terms for all members.

Account Security

How to secure your account with a strong password, enabling two-factor authentication (2FA), what to do if your account is compromised, and how 1scr protects your personal data using 256-bit SSL encryption.

Games & Technical

Questions on how to play slots, bingo, sports betting, and lobby games — including technical issues such as games not loading, balance not updating, or incorrect display on your device.

Account

FAQ: Account & Registration

Creating a 1scr account is free and straightforward. Click the Register at the top of the page, fill in the required details including your full name, phone number, and preferred password. The process takes less than two minutes. Once your account is verified, you can log in immediately and start enjoying all features of the 1scr platform.

The minimum age to register and play at 1scr is 18 years and above. This is a mandatory requirement that we strictly enforce. During the identity verification (KYC) process, we will verify your age using a valid identification document. Any account found to belong to an underage individual will be terminated immediately.

No, each individual is only permitted to hold one account at 1scr. Registering multiple accounts using the same or different information is a violation of our platform's terms of use. If we detect duplicate accounts, all related accounts may be suspended and the balances within them may be forfeited. If you are experiencing issues with an existing account, please contact our support team for assistance.

After logging in, go to the "Profile" or "Account Settings" section in your dashboard. You can update your email address, phone number, and address details from there. For changes to sensitive information such as your full name or bank account number, you will need to contact our support team and provide the required verification documents to keep your account secure.

KYC (Know Your Customer) is a standard identity verification process used by all trusted financial and gaming platforms. At 1scr, KYC helps us safeguard your account, prevent fraud, and comply with relevant regulations. You will need to upload a copy of your identification card (MyKad) and possibly proof of address. The review process is typically completed within 24 working hours.
Deposit

FAQ: Deposits & Payments

1scr accepts a variety of popular deposit methods for Malaysian players, including FPX bank transfer, e-wallets such as Touch 'n Go eWallet and GrabPay, and other secure digital payment options. All transactions are processed in Malaysian Ringgit (MYR) with no hidden processing fees on our end.

The minimum deposit at 1scr starts from RM10, making it an accessible platform for players of all levels — whether you're just starting out or a seasoned player. The maximum deposit limit depends on your chosen payment method and account tier. VIP members enjoy higher deposit limits. Full details can be found in the Deposit section of your account dashboard.

Most deposits are processed instantly or within a few minutes. FPX and e-wallet deposits are typically credited in under 5 minutes. In rare cases, a deposit may take up to 30 minutes depending on bank system load. If your deposit has not been credited after 1 hour, please contact our support team with proof of transaction.

1scr does not charge any processing fees for member deposits. However, some banks or e-wallet providers may apply their own fees subject to their respective policies. We recommend checking with your bank or payment provider beforehand if you are concerned about third-party charges.
Withdrawal

FAQ: Withdrawal of Funds

Log in to your account and go to the Withdrawal. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm your bank account details. Make sure the account name matches the name registered on your 1scr account to avoid processing delays.

Withdrawal requests at 1scr are typically processed within 1 to 3 hours on business days. VIP members enjoy priority processing for faster turnaround. In certain cases such as security checks or requests requiring additional verification, processing may take up to 24 hours. You will receive a notification as soon as your withdrawal has been successfully processed.

Withdrawals can be rejected or delayed for several reasons: the account has not completed the KYC process, bonus wagering requirements have not been met, the bank account details do not match the account holder's name, or the system has detected suspicious activity. If your withdrawal is delayed, check your email or in-account notifications for further details, or contact our live chat support.

The minimum withdrawal at 1scr is RM30. This ensures every withdrawal request can be processed efficiently. There is no fixed daily maximum withdrawal for standard accounts, though large amounts may require additional security review. For the latest withdrawal limits by payment method, visit the Withdrawal.
Promotions & Bonuses

FAQ: Promotions & Bonuses

New 1scr members are eligible for an attractive welcome bonus after registering and making their first deposit. This may include a deposit match bonus, free spins on selected slot games, or free credits to try out. For the latest information on the welcome bonus, visit the Promotions us after registering.

A wagering requirement is a specified amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM50 bonus with a 20x wagering requirement, you need to place bets totalling RM1,000 before that bonus can be withdrawn. The wagering requirement for each promotion is clearly stated in the relevant promotion terms.

This depends on the terms of each promotion. Some 1scr promotions can be combined, while others may only be claimed one at a time. In general, you may not have more than one active bonus simultaneously unless stated otherwise in the promotion terms. Check the Promotions for detailed information on each offer.

Cashback is a percentage of your net losses over a given period returned to you as bonus credits. At 1scr, cashback is calculated based on your total net losses (deposits minus withdrawals) within the designated period, typically weekly. The cashback percentage varies by membership tier — VIP members receive a higher cashback rate. Cashback is credited automatically with no claim required.
Games

FAQ: Games

1scr offers a wide range of game categories to suit all types of players. Main categories include Slot Games with hundreds of titles from leading providers, Bingo in a variety of formats, Betting live casino with real dealers, Sports for live sports betting, as well as Game Lobby in full to access all games.

Yes, all games at 1scr use Random Number Generator (RNG) technology that has been certified by independent third parties. This ensures every game outcome is completely random and cannot be manipulated by any party. Live games with real dealers use actual physical equipment monitored by live cameras, providing the highest level of transparency.

Yes, the 1scr platform is fully responsive and optimized for all screen sizes — including iOS and Android smartphones, tablets, and desktops. You can play directly from your mobile browser without needing to download any additional app. All games, account functions, deposits, and withdrawals are fully available on the mobile version.
Security & Technical

FAQ: Security & Technical Issues

1scr uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal and financial information is stored on servers secured to the highest industry safety standards. We do not share your personal data with any third parties without your consent, except where required by law. For more information, read Privacy Policy us.

Click the "Forgot Password" link on the page Login. Enter your registered email address or phone number, and we'll send you a link or verification code to reset your password. Make sure to choose a strong new password — a combination of uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone, including our support team.

If a game fails to load or freezes, try the following steps: (1) Refresh your browser page. (2) Clear your browser cache and cookies. (3) Try a different browser such as the latest Chrome or Firefox. (4) Ensure your internet connection is stable. (5) Temporarily disable any VPN or ad blocker. If the issue persists, contact our live chat support with a screenshot for immediate assistance. Any credits affected by technical issues will be resolved by our team.

An account may be suspended for several reasons, including incomplete identity verification, suspicious activity, or a self-limit request from the responsible gaming programme. To reactivate a suspended account, contact our support team via live chat or email. Have your identity verification documents ready. Our team will review your case and get back to you within 24 working hours.
Responsible Gaming

FAQ: Responsible Gaming

1scr provides a range of responsible gaming tools to help you play responsibly: daily/weekly/monthly deposit limits, loss limits, session time limits, temporary self-breaks, and long-term self-exclusion. All tools can be activated from your account settings at any time. For more information, visit the Responsible Gaming us.

To apply for self-exclusion, log in to your account and go to the "Responsible Gaming" section in your settings. Select the exclusion period that suits you — from 30 days to permanent. You can also contact our support team directly to process this request immediately. Once self-exclusion is activated, your account cannot be accessed during the specified period and no promotions will be sent to you.

If you or someone you care about is experiencing gambling-related issues, help is available in Malaysia. You can reach out to a mental health helpline or speak with a professional counsellor. 1scr is also committed to supporting members who need assistance — contact our team and we will guide you to the appropriate resources. Remember: gaming should be for fun, not a solution to financial problems.
Still Have Questions?

Contact Our Support Team

Can't find the answer you're looking for? The 1scr support team is ready to assist you 24 hours a day, 7 days a week.

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Operating Hours

Live support is available 24/7 all year round, including Malaysian public holidays.

Ready to Start Playing at 1scr?

Register a free account today and enjoy an exclusive welcome bonus. The 1scr platform offers a safe, fair, and enjoyable online gaming experience for all Malaysian players. Full support in Bahasa Malaysia is available at all times.

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